Frequently Asked Questions >Payment Methods >I received an error in my credit card transaction at checkout. When will I get a refund?
I received an error in my credit card transaction at checkout. When will I get a refund?
- Qustion
- I received an error in my credit card transaction at checkout. When will I get a refund?
- Answer
- Payment cancellation and refund schedules after the settlement vary depending on the payment method you used (credit card, debit card, or barcode payment) and the billing deadlines of each payment company. And we are unable to contact the payment company because Sugi Pharmacy does not hold customers' credit card information due to our security measures. Please contact your credit card company directly at the timing approximately two weeks after the transaction.We have recognized similar cases in the past and confirmed that the payment was canceled or refunded after the payment settlement.
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